Trust & verification
A professional B2B industrial marketplace — not a listing board.
Suppliers are tiered, insurance is disclosed, contracts are structured, and disputes follow a documented escalation path. Here's exactly how it works.
Supplier verification tiers
Every supplier shows a verification badge on their listings and profile. Tier is earned, not paid — and reviewed on an ongoing basis.
Basic
Account verified via email, phone and business name. Every Trillion supplier starts here.
- Verified contact
- Business name on file
- Accepted Supplier Terms
Business Verified
Business registration and tax ID confirmed against public records.
- Registered entity
- Tax ID confirmed
- Authorised signer identified
Insurance Verified
Current certificate of insurance on file, with declared limits matched to listed assets.
- General liability COI
- Coverage limits validated
- Expiry tracked automatically
Premium Verified
Site visit or third-party audit, customer references and ongoing performance review.
- Site or audit verification
- Customer references
- Reviewed quarterly
Marketplace protections
Built into every booking — not an add-on.
Listing accuracy duties
Suppliers warrant accuracy and must update or remove listings when material details change.
Secure transactions
Contracts auto-generated per booking, audit-logged, hashed, and locked once both parties sign.
Marketplace mediation
Trillion administers the dispute workflow before escalation, with evidence uploads on both sides.
Structured arbitration
Unresolved disputes go to binding AAA arbitration in Delaware, with a small-claims carve-out.
Insurance disclosure
Coverage and limits are surfaced on every listing so buyers see protection before booking.
Anti-circumvention
A 24-month window keeps introduced relationships on the platform and protects pricing for both sides.
Dispute resolution, in three steps
- 1
Direct negotiation
14 days of good-faith discussion between the parties through the Platform.
- 2
Platform mediation
Trillion administers structured mediation with evidence uploads from both sides.
- 3
Binding arbitration
Unresolved disputes go to AAA Commercial Rules arbitration in Wilmington, Delaware.
Read the legal stack
- Marketplace Capacity Agreement (v2)— the per-booking contract.
- Terms of Service— rules for using the platform.
- Supplier Terms— accuracy, insurance, verification, payouts.
- Buyer Terms— payment, on-site conduct, refunds.
Questions? support@trillionpoint.com